Summary for:
Correspondence ClerksDescription:
Compose letters in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and typing correspondence.Sample of reported job titles:
Sample of reported job titles: Correspondence Coordinator, Correspondence Clerk, Correspondence Representative, Dispute Resolution Analyst, Chargeback Specialist, Correspondent, Dispute Specialist, Beneficiary Correspondent, Claims Correspondence Clerk, Medicare Correspondence Representative
Tasks | Knowledge | Skills | Abilities | Activites | Experience | Example | Education | Work Style | Work Values | Related Jobs | Wage | Employment | Expected Growth | Expected Need
Tasks:
- Prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Compile data from records to prepare periodic reports.
- Present clear and concise explanations of governing rules and regulations.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Type acknowledgment letters to persons sending correspondence.
- Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
- Maintain files and control records to show correspondence activities.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Complete form letters in response to requests or problems identified by correspondence.
- Route correspondence to other departments for reply.
Knowledge:
| Written Comprehension ó The ability to read and understand information and ideas presented in writing. |
| Written Expression ó The ability to communicate information and ideas in writing so others will understand. |
| Oral Expression ó The ability to communicate information and ideas in speaking so others will understand. |
| Problem Sensitivity ó The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| Deductive Reasoning ó The ability to apply general rules to specific problems to produce answers that make sense. |
| Near Vision ó The ability to see details at close range (within a few feet of the observer). |
| Oral Comprehension ó The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| Speech Clarity ó The ability to speak clearly so others can understand you. |
| Inductive Reasoning ó The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
| Finger Dexterity ó The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
Skills:
| Interacting With Computers ó Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
| Organizing, Planning, and Prioritizing Work ó Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| Establishing and Maintaining Interpersonal Relationships ó Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| Getting Information ó Observing, receiving, and otherwise obtaining information from all relevant sources. |
| Evaluating Information to Determine Compliance with Standards ó Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
| Communicating with Supervisors, Peers, or Subordinates ó Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| Documenting/Recording Information ó Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
| Communicating with Persons Outside Organization ó Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| Making Decisions and Solving Problems ó Analyzing information and evaluating results to choose the best solution and solve problems. |
| Performing Administrative Activities ó Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
Abilities:
| Electronic Mail ó How often do you use electronic mail in this job? |
| Frequency of Decision Making ó How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? |
| Telephone ó How often do you have telephone conversations in this job? |
| Time Pressure ó How often does this job require the worker to meet strict deadlines? |
| Impact of Decisions on Co-workers or Company Results ó How do the decisions an employee makes impact the results of co-workers, clients or the company? |
| Indoors, Environmentally Controlled ó How often does this job require working indoors in environmentally controlled conditions? |
| Contact With Others ó How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? |
| Face-to-Face Discussions ó How often do you have to have face-to-face discussions with individuals or teams in this job? |
| Freedom to Make Decisions ó How much decision making freedom, without supervision, does the job offer? |
| Letters and Memos ó How often does the job require written letters and memos? |
Work Activities:
| Title | Job Zone Two: Some Preparation Needed |
| Overall Experience | Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty. |
| Job Training | Employees in these occupations need anywhere from a few months to one year of working with experienced employees. |
| Job Zone Examples | These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers. |
| SVP Range | (4.0 to < 6.0) |
| Education | These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed. |
Work Style:
| 43-3021.01 | Statement Clerks  |
| 43-3061.00 | Procurement Clerks |
| 43-4041.01 | Credit Authorizers |
| 43-4041.02 | Credit Checkers |
| 43-6013.00 | Medical Secretaries |
Average (7% to 13%)