Summary for:
First-Line Supervisors/Managers of Correctional OfficersDescription:
Supervise and coordinate activities of correctional officers and jailers.Sample of reported job titles:
Sample of reported job titles: Sergeant, Correctional Sergeant, Correctional Officer Sergeant, Lieutenant, Corrections Sergeant, Correctional Officer Lieutenant, Shift Supervisor, Captain, Correctional Officer Captain, Correctional Supervisor
Tasks | Knowledge | Skills | Abilities | Activites | Experience | Example | Education | Work Style | Work Values | Related Jobs | Wage | Employment | Expected Growth | Expected Need
Tasks:
- Take, receive, and check periodic inmate counts.
- Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws.
- Respond to emergencies such as escapes.
- Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations.
- Supervise and direct the work of correctional officers to ensure the safe custody, discipline, and welfare of inmates.
- Restrain, secure, and control offenders, using chemical agents, firearms, and other weapons of force as necessary.
- Supervise and perform searches of inmates and their quarters to locate contraband items.
- Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public.
- Complete administrative paperwork, and supervise the preparation and maintenance of records, forms, and reports.
- Instruct employees, and provide on-the-job training.
Knowledge:
| Problem Sensitivity ó The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| Oral Comprehension ó The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| Oral Expression ó The ability to communicate information and ideas in speaking so others will understand. |
| Deductive Reasoning ó The ability to apply general rules to specific problems to produce answers that make sense. |
| Inductive Reasoning ó The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
| Speech Clarity ó The ability to speak clearly so others can understand you. |
| Written Comprehension ó The ability to read and understand information and ideas presented in writing. |
| Written Expression ó The ability to communicate information and ideas in writing so others will understand. |
| Speech Recognition ó The ability to identify and understand the speech of another person. |
| Near Vision ó The ability to see details at close range (within a few feet of the observer). |
Skills:
| Resolving Conflicts and Negotiating with Others ó Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
| Documenting/Recording Information ó Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
| Communicating with Supervisors, Peers, or Subordinates ó Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| Making Decisions and Solving Problems ó Analyzing information and evaluating results to choose the best solution and solve problems. |
| Guiding, Directing, and Motivating Subordinates ó Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. |
| Coaching and Developing Others ó identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. |
| Getting Information ó Observing, receiving, and otherwise obtaining information from all relevant sources. |
| Training and Teaching Others ó identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. |
| Coordinating the Work and Activities of Others ó Getting members of a group to work together to accomplish tasks. |
| identifying Objects, Actions, and Events ó identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
Abilities:
| Face-to-Face Discussions ó How often do you have to have face-to-face discussions with individuals or teams in this job? |
| Telephone ó How often do you have telephone conversations in this job? |
| Contact With Others ó How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? |
| Deal With Unpleasant or Angry People ó How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements? |
| Responsible for Others' Health and Safety ó How much responsibility is there for the health and safety of others in this job? |
| Deal With Physically Aggressive People ó How frequently does this job require the worker to deal with physical aggression of violent individuals? |
| Electronic Mail ó How often do you use electronic mail in this job? |
| Importance of Repeating Same Tasks ó How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job? |
| Frequency of Conflict Situations ó How often are there conflict situations the employee has to face in this job? |
| Importance of Being Exact or Accurate ó How important is being very exact or highly accurate in performing this job? |
Work Activities:
| Title | Job Zone Three: Medium Preparation Needed |
| Overall Experience | Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job. |
| Job Training | Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. |
| Job Zone Examples | These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include funeral directors, electricians, forest and conservation technicians, legal secretaries, interviewers, and insurance sales agents. |
| SVP Range | (6.0 to < 7.0) |
| Education | Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree. |
Average (7% to 13%)