Summary for:
Medical and Health Services Managers
Description:
Plan, direct, or coordinate medicine and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations.
Sample of reported job titles:
Sample of reported job titles: Office Manager, Nurse Manager, Health and Social Service Manager, Program Manager, Clinical Director, Director of Nursing, Medical Records Manager, Mental Health Program Manager, Nutrition Services Manager, Practice Administrator
Tasks:
- Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
- Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
- Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
- Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
- Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.
- Direct or conduct recruitment, hiring and training of personnel.
- Establish work schedules and assignments for staff, according to workload, space and equipment availability.
- Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
- Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
- Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports.
Knowledge:
| Administration and Management ó Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| Customer and Personal Service ó Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| English Language ó Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| Personnel and Human Resources ó Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
| Economics and Accounting ó Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
| Law and Government ó Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
| Medicine and Dentistry ó Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
| Psychology ó Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
| Mathematics ó Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
| Public Safety and Security ó Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
Skills:
| Coordination ó Adjusting actions in relation to others' actions. |
| Judgment and Decision Making ó Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
| Management of Personnel Resources ó Motivating, developing, and directing people as they work, identifying the best people for the job. |
| Active Listening ó Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| Critical Thinking ó Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| Monitoring ó Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| Reading Comprehension ó Understanding written sentences and paragraphs in work related documents. |
| Speaking ó Talking to others to convey information effectively. |
| Time Management ó Managing one's own time and the time of others. |
| Writing ó Communicating effectively in writing as appropriate for the needs of the audience. |
Abilities:
| Oral Expression ó The ability to communicate information and ideas in speaking so others will understand. |
| Oral Comprehension ó The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| Problem Sensitivity ó The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| Speech Clarity ó The ability to speak clearly so others can understand you. |
| Written Comprehension ó The ability to read and understand information and ideas presented in writing. |
| Deductive Reasoning ó The ability to apply general rules to specific problems to produce answers that make sense. |
| Fluency of ideas ó The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). |
| Inductive Reasoning ó The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
| Speech Recognition ó The ability to identify and understand the speech of another person. |
| Written Expression ó The ability to communicate information and ideas in writing so others will understand. |
Work Activities:
| Communicating with Supervisors, Peers, or Subordinates ó Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| Making Decisions and Solving Problems ó Analyzing information and evaluating results to choose the best solution and solve problems. |
| Establishing and Maintaining Interpersonal Relationships ó Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| Evaluating Information to Determine Compliance with Standards ó Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
| Developing and Building Teams ó Encouraging and building mutual trust, respect, and cooperation among team members. |
| Getting Information ó Observing, receiving, and otherwise obtaining information from all relevant sources. |
| Monitoring and Controlling Resources ó Monitoring and controlling resources and overseeing the spending of money. |
| Analyzing Data or Information ó identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. |
| Guiding, Directing, and Motivating Subordinates ó Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. |
| Coordinating the Work and Activities of Others ó Getting members of a group to work together to accomplish tasks. |
Work Experience:
Extensive skill, knowledge, and experience are needed for these occupations. Many require more than five years of experience. For example, surgeons must complete four years of college and an additional five to seven years of specialized medical training to be able to do their job.
Work Examples:
These occupations often involve coordinating, training, supervising, or managing the activities of others to accomplish goals. Very advanced communication and organizational skills are required. Examples include librarians, lawyers, aerospace engineers, physicists, school psychologists, and surgeons.
Education Requirements:
A bachelor's degree is the minimum formal education required for these occupations. However, many also require graduate school. For example, they may require a master's degree, and some require a Ph.D., M.D., or J.D. (law degree).
Work Style:
| Integrity ó Job requires being honest and ethical. |
| Leadership ó Job requires a willingness to lead, take charge, and offer opinions and direction. |
| Initiative ó Job requires a willingness to take on responsibilities and challenges. |
| Dependability ó Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
| Stress Tolerance ó Job requires accepting criticism and dealing calmly and effectively with high stress situations. |
| Adaptability/Flexibility ó Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
| Cooperation ó Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
| Self Control ó Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
| Achievement/Effort ó Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. |
| Analytical Thinking ó Job requires analyzing information and using logic to address work-related issues and problems. |
Work Values:
| Independence ó Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. |
| Working Conditions ó Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. |
| Relationships ó Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. |
Median Wage 2008:
$38.58 hourly, $80,240 annual
Estimated Employment Total 2008:
262,000 employees
Projected Growth 2008:
Faster than average (14% to 20%)
Projected Need 2008:
92,000 additional employees
