Summary for:
Telecommunications Equipment Installers and Repairers, Except Line InstallersDescription:
Set-up, rearrange, or remove switching and dialing equipment used in central offices. Service or repair telephones and other communication equipment on customers' property. May install equipment in new locations or install wiring and telephone jacks in buildings under construction.Sample of reported job titles:
Sample of reported job titles: Central Office Technician, Install / Repair Technician, Service Technician, Installer, Telecommunications Technician, Customer Service Technician (CST), Combination Technician, Field Technician, Communications Technician, Outside Plant Technician
Tasks | Knowledge | Skills | Abilities | Activites | Experience | Example | Education | Work Style | Work Values | Related Jobs | Wage | Employment | Expected Growth | Expected Need
Tasks:
- Note differences in wire and cable colors so that work can be performed correctly.
- Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
- Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
- Drive crew trucks to and from work areas.
- Inspect equipment on a regular basis in order to ensure proper functioning.
- Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.
- Remove and remake connections in order to change circuit layouts, following work orders or diagrams.
- Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
- Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
- Adjust or modify equipment to enhance equipment performance or to respond to customer requests.
Knowledge:
| Finger Dexterity ó The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. |
| Manual Dexterity ó The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. |
| Problem Sensitivity ó The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| Visual Color Discrimination ó The ability to match or detect differences between colors, including shades of color and brightness. |
| Near Vision ó The ability to see details at close range (within a few feet of the observer). |
| Arm-Hand Steadiness ó The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. |
| Oral Comprehension ó The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| Inductive Reasoning ó The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
| Information Ordering ó The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
| Multilimb Coordination ó The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. |
Skills:
| Communicating with Persons Outside Organization ó Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| Updating and Using Relevant Knowledge ó Keeping up-to-date technically and applying new knowledge to your job. |
| Documenting/Recording Information ó Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
| Repairing and Maintaining Electronic Equipment ó Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles. |
| Getting Information ó Observing, receiving, and otherwise obtaining information from all relevant sources. |
| Communicating with Supervisors, Peers, or Subordinates ó Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| Establishing and Maintaining Interpersonal Relationships ó Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| Making Decisions and Solving Problems ó Analyzing information and evaluating results to choose the best solution and solve problems. |
| Operating Vehicles, Mechanized Devices, or Equipment ó Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft. |
| Interacting With Computers ó Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
Abilities:
| In an Enclosed Vehicle or Equipment ó How often does this job require working in a closed vehicle or equipment (e.g., car)? |
| Telephone ó How often do you have telephone conversations in this job? |
| Face-to-Face Discussions ó How often do you have to have face-to-face discussions with individuals or teams in this job? |
| Contact With Others ó How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? |
| Freedom to Make Decisions ó How much decision making freedom, without supervision, does the job offer? |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls ó How much does this job require using your hands to handle, control, or feel objects, tools or controls? |
| Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets ó How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets? |
| Outdoors, Exposed to Weather ó How often does this job require working outdoors, exposed to all weather conditions? |
| Deal With External Customers ó How important is it to work with external customers or the public in this job? |
| Exposed to Contaminants ó How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)? |
Work Activities:
| Title | Job Zone Three: Medium Preparation Needed |
| Overall Experience | Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job. |
| Job Training | Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. |
| Job Zone Examples | These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include funeral directors, electricians, forest and conservation technicians, legal secretaries, interviewers, and insurance sales agents. |
| SVP Range | (6.0 to < 7.0) |
| Education | Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree. |
Work Style:
| 27-4012.00 | Broadcast Technicians |
| 27-4014.00 | Sound Engineering Technicians |
| 49-2011.00 | Computer, Automated Teller, and Office Machine Repairers  |
| 49-2021.00 | Radio Mechanics |
| 49-2094.00 | Electrical and Electronics Repairers, Commercial and Industrial Equipment |
| 49-2097.00 | Electronic Home Entertainment Equipment Installers and Repairers |
| 49-9052.00 | Telecommunications Line Installers and Repairers |
| 49-9097.00 | Signal and Track Switch Repairers |
Slower than average (3% to 6%)